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How to claim a delayed or canceled flight?

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How to claim a delayed or canceled flight?

How to claim a delayed or canceled flight? This is one of the queries that you ask us the most, especially now that the holiday season is approaching and that, with it, fears of possible flight delays, cancellations or the much-feared overbooking begin.
It would be preferable for the holidays to flow smoothly, but we know that cancellations and delays are the order of the day and we, the users, many times because we do not know our rights, end up not claiming a canceled or delayed flight and, therefore, Therefore, we lose the compensation to which we may be entitled after these situations that upset us so much.

And we tell you from experience. When we traveled to Greece, the flight was delayed for more than 3 hours and because we ignored our rights, we ended up arriving later at our destination and without any compensation.

flight claims

If you find yourself in a similar situation, the first thing you should keep in mind is that as an airline user and customer, you have your rights, no matter how much they do not want to make them clear or tell you that you cannot claim a flight delay, cancellation or overbooking. You must not forget that according to what is established by the European Regulation, any passenger who is affected by a flight delayed by more than 3 hours, a cancellation notified less than 14 days ago or an overbooking can receive compensation of between 250 euros and 600 euros, regardless of the value of the flight ticket.
For example, if you have bought a low cost ticket for 30 euros and you arrive more than 3 hours late at your destination, you are also entitled to compensation of between 250 and 600 euros, depending on the distance of the flight.
Yes, just as you are thinking, on many of the occasions in which you have been affected, if you had claimed, you would have been compensated!

We tell you more about what you can or cannot claim, who can help you and, above all, how to claim a delayed, canceled or overbooked flight .

What can I claim?

Prepare to be surprised by the number of situations for which you can and should claim:
– In order to claim this compensation, the flight must have taken off in the EU, or the airline operating the flight must be based in the EU . And yes, in most cases, this will be the case, so you already have a very important part in your favor.
– You have the right to compensation for the delay of your flight after 3 hours of delay.
– You have the right to compensation for cancellation when they notify you less than 14 days in advance.
– You have the right to compensation for overbooking if you are denied entry to the plane without your agreement.
– You are entitled to between 250 and 600 euros of compensation, depending on the distance between the origin and the destination.
– Keep in mind that after 2 hours of delay, on a flight of less than 1,500 kilometers, the airline must provide you with free food and drinks. If the flight is between 1,500 and 3,500 kilometers, the time period is increased to 3 hours and if it is more than 3,500 kilometers to 4 hours.
– If the delay is more than 5 hours, as a passenger you can choose to cancel your trip. If this is your case, the airline must refund the full amount of the ticket or offer you an alternative transport.
– In addition, it must provide you with accommodation or cover its expenses, in addition to transportation to/from the airport, if the delay extends until the next day. If this is your case, never leave the airport without having a copy of all the documentation in case you are denied this service.
– And last but not least, remember that you can claim even for flights from the last 5 years. Remember and if you have the documentation, don’t let it go!

What can’t I claim?

As we mentioned before, as passengers we have rights, but there are circumstances in which the airline is not responsible for the incident, so it is not obliged to pay any compensation time.
We detail the cases for which you will not be able to claim compensation for delay, cancellation or overbooking: When the delay in arrival is less than 3 hours.
– When the airline notifies you of the cancellation of the flight more than 14 days in advance.
– If, for any reason, you did not check-in within the period imposed by the airline.
– If more than 5 years have passed since the flight was delayed, canceled or overbooked.
– If you booked the ticket with a special rate, not available for different reasons, for the general and regular public.
– If the delay or cancellation of the flight has been caused by an “extraordinary circumstance” , which is not the responsibility of the company.

What are the exceptional circumstances in which I cannot claim compensation?

Although we are emphasizing that you have to make a claim and that as passengers we have our rights, there are some circumstances, outside the influence of the airlines, for which, even if there are delays or cancellations, they are not obliged to compensate you.
Some examples of these “extraordinary circumstances” would be:
– Air traffic controllers’ strike.
– Extreme weather conditions.
– Political instability.
– Security risks.
– Disruption of air traffic due to a natural disaster.
– Lightning strike during the previous flight.
– Damage to the turbine caused by the collision with a bird.
– Radar failure.
Despite everything said above and although it should not be the case, you have to look closely at the details, since airlines will normally try to make this type of excuse to avoid compensating you. This is one of the many reasons why we recommend that you leave claims for delays, cancellations or overbooking in the hands of professionals, so that they can prove that the airline was solely responsible for the incident.
In this way you will ensure compensation and also avoid complicated and exhausting procedures, leaving them in the hands of true experts.

Compensation for flight delay, cancellation or overbooking

Having already clear what you can claim and what not, now comes the most interesting: the compensation you can receive as a passenger.

– If the distance of the flight is up to 1,500 kilometers, compensation for delay, cancellation or overbooking is 250 euros.
– If the distance of the flight is between 1,500 and 3,500 kilometers or more than 1,500 kilometers for intra-community flights, compensation for delay, cancellation or overbooking is 400 euros.
– If the flight distance is more than 3,500 kilometers, compensation for flight cancellation, delay or overbooking is 600 euros.

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Tour Planning

Types of Tourists Worldwide

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Types of Tourist

In this blog-post we are gonna discuss major types of tourists all over the world.

Wealthy people have always traveled to far-flung corners of the world to see great buildings, works of art, learn new languages, experience new cultures and taste different cuisines. In recent decades, there has been an upward trend in tourism, and domestic or international trips for short trips are now very common. Tourists have a wide range of budgets and tastes and many resorts and hotels have been developed to cater to them.

While global definitions of tourism and tourist are desirable; in practice, tourists are a heterogeneous, non-homogeneous group with different personalities, demographics, and experiences.

Types of Tourists

We can explain types of tourists according to four main features related to the nature of their trip.

Let’s get started…

National and International Tourists


A basic distinction can be made between national and international types of tourists, although this distinction is blurred in many parts of the world (eg in the European Union). Domestic tourism refers to the travel of residents within their country of residence. There are rarely any currency, language or visa implications, and domestic tourism is more difficult to measure than international tourism. As a result, little attention is paid to domestic tourism. In contrast, international tourism involves travel outside the country of residence and may have currency, language and visa implications.

Depending on the Organization of the Trip


The type of tourists can be classified on the basis of types of travel services purchased, for example:

  • An inclusive tour where two or more components of a trip are purchased together and paid at the same price;
  • Self-organization of a trip, in which the traveler purchases various elements of the trip separately.
  • Solo travel, which is a combination of the two and is becoming more common due to the use of the Internet to purchase travel.
  • Distance traveled, which is used to distinguish between long-distance tourism (commonly understood as travel of at least 3,000 kilometers) and short or medium-distance tourism (involving shorter trips). This is important in terms of aircraft marketing and operation (and has implications for carbon emissions).


Purpose of the Visit


Tourists can also be classified by “category of purpose of visit”. These types of tourists are not only used for statistical purposes, but are also useful for tourism marketing. The terms “tourism” and “travel” are often used interchangeably. However, travel has the same definition as tourism, but it implies a more rewarding journey. Thus, a trip can be made for pleasure or to achieve some specific goal, for example, an IT specialist goes to a site to meet with a client on his project. Therefore, “tourists” can be conditionally divided into the following three categories:

Recreation and Entertainment


This includes holidays, sports and cultural tourism, and visits to friends and family. These types of tourists travel for pleasure. Recreational tourism has grown strongly in recent times due to lifestyle changes; people’s consumption pattern, the growing leisure needs stress relief and rejuvenation. Pleasure trips can be taken for leisure, sports, educational projects, school trips, family outings, weekend outings, etc.

Other Tourism Purposes


This includes educational and health tourism. While a tourist visa does not allow its holder to join a course of study, a student visa holder can travel around the country and enjoy sightseeing and meetings. Educational tourism is developing due to the growing popularity of teaching and learning and the development of technical competence outside the classroom environment.

In educational tourism, the main purpose of a tour or leisure activity includes visiting another country to experience a culture, study tours, or practicing and applying skills learned in the classroom in another setting, such as an International Education Program. Practical training. Health tourism is a broader term for travel aimed at treatment and the use of medical services. It covers a wide range of health tourism, ranging from preventive and restorative treatment to rehabilitation and therapeutic travel. Health tourism is a related area.

Business and Professionals


This includes meetings, conferences, missions, promotions and business travel. These types of tourists travel to satisfy their work-related needs, such as attending business meetings, conventions, conferences, or to perform any purpose that is not related to the requirements of the job. Business tourism consists of traveling to a destination away from home or a place of work.

This is a type of trip for professional rather than personal purposes. The types of tourists in business tourism include incentive trips, exhibitions and fairs, conferences and meetings, corporate events.

There are many other ways to classify tourists. They range from simple demographic and tourist classifications through their lifestyle and personality, to their risk perception and familiarity, and postmodern interpretations of consumers and goods. However, an increasingly relevant approach to modern tourism is the classification of tourists according to their level and type of interaction with the destination. We can also distinguish many types of tourism, such as historical, cultural, urban, rural, ecological and nature tourism as we did for types of tourists.

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Tour Planning

Challenges in the Tourism Industry

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Challenges in Tourism

The main challenges in tourism are taxes, tourism marketing, infrastructure issues, and cross-border and safety regulations. Too many tourist destinations are not ready for visitors. Sometimes tourists or travelers may find tourism marketing to be excessive. Another major issue that the travel industry is facing is rate fluctuations and rising prices. It seems that new challenges are emerging that are rapidly affecting the industry as a whole.

What comes with tourism? What awaits the tourism sector in the coming years? This is a question that all professionals in the travel industry would like to answer. Let’s take a look at some of the challenges in tourism industry and what the future looks like.

Challenges in Tourism

Here is the list of top challenges in tourism industry is facing today.

Let’s get started…

Impact of Coronavirus on Global Tourism


COVID-19 proved to be one of the greatest challenges in tourism. The health crisis caused by the coronavirus has hit the global economy and, above all, the tourism industry hard. The World Tourism Organization (UNWTO) predicts a drop in tourism revenue from $300 billion to $500 billion in 2020, a third of the $1,500 billion received in 2019.

Challenges the practices of the tourism industry and draws attention to a range of issues such as poor risk management in the tourism industry, viral globalization and the movement of tourists across borders due to illness. It is also an opportunity to rethink the tourism industry from a critical perspective. There are several areas for potential transformation and transition towards responsible, sustainable and socially innovative tourism.

Holiday Prices and Inflation


One of the major challenges in the tourism industry is currency fluctuations. The inability to know the value of a currency means that long-term tourism prices are particularly difficult to predict, and the effects of this currency volatility are already affecting several tourism support systems. The tourism industry is seasonal and does not guarantee an income stream throughout the year, making it difficult to establish a common business.

Inflation is rising at an alarming pace, and restaurants have to raise prices or reduce service levels. Transport companies have been hit hard. The aviation industry is especially vulnerable. Airlines depend on both the food industry and the fuel industry. Already on the sidelines, airlines can do nothing but cut services and raise prices. The result of this situation is that tourists refrain from expensive holidays, which further affects the tourism sector as a whole.

Taxes and Tourism


The tourism industry is a highly taxed sector in some countries which is one of the most important challenges in tourism industry. Various taxes apply throughout the industry, from tour operators, carriers and airlines to hotels, and they include service tax, luxury tax, transport tax, aviation fuel and various transport taxes. Also, these tax rates tend to vary from state to state. All of these taxes end up being passed on to travelers in one way or another, making it difficult for them to rise.

Travel risk and safety


Safety will always be the top consideration for the traveler. Security problems had also been major challenges in tourism growth for several years. Insufficient law and order, terrorist attacks and political unrest have a negative impact on the feelings of foreign tourists. Despite economic growth, tourism is vulnerable to natural and man-made shocks, unexpected events that undermine travelers’ confidence in a destination, whether the risk is real or perceived.

Events in the 21st century have already drawn attention to the travel safety risks associated with terrorism and political groups. Tourism is also affected by natural disasters such as pandemics, tsunamis, earthquakes, floods, volcanic eruptions and avalanches. A crisis can be defined as any unexpected event that affects travelers’ trust in a destination and interferes with normal functioning.

Regulatory and border issues


Regulatory issues such as visa procedures are considered obstacles. Complicated visa processes keep tourists away from some destinations. A series of projects in the tourism infrastructure segment and in the hotel industry are delayed due to non-attainment of licenses and approvals on time.

However, in order to capitalize on the benefits of the tourism sector, the government should aim at creating proper infrastructure, speedy clearances, and make effective policies to regulate the tourism sector and to gain the confidence of foreign tourists.

Technological drivers of change


Technology is rapidly penetrating all spheres of life. The future of tourism will be defined and supported by technology. The Internet has leveled the playing field for tourism marketing. A good website means small, outlying destinations can compete on equal footing with the travel giants. The convergence of information and communication technologies will allow tourism companies to be more efficient and competitive.

Qualified Human Resources


The challenges facing the tourism sector can only be successfully addressed by a well-educated, well-trained, bright, energetic, multilingual and entrepreneurial workforce who understands the nature of tourism and is professionally trained. The high quality of professional staff in the field of tourism will allow companies to gain a competitive advantage and provide added value to their services.

A quality tourism workforce can only be achieved through the high standards of modern tourism education and training. Tourism education and training involves the transfer of knowledge, concepts and methods specific to the tourism industry, but based on the core disciplines and topics of areas such as geography, finance and marketing.

The future of tourism is exciting and tourism is a difficult sector to predict. Each of the drivers of the future that we have outlined above has an impact on its own, but when combined, they create a powerful force shaping the future of tourism.

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Tour Planning

Top 5 Asian destinations

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Top 5 Asian destinations

If there is something that we cannot deny, it is that Asia is in fashion. For many reasons this continent is one of the most chosen for our vacations: mostly cheap destinations, flights at very reasonable prices, exoticism in many cases or very different cultures are just some of the reasons why Asia is one of the destinations more fashionable. In this case, after our experience traveling through some of them, we leave you with a selection of what we believe are some of the 10 best Asian destinations .

1- Sri Lankan

One of the least known countries, but at the same time more fashionable in recent times. With a fairly small extension in relation to other Asian destinations, Sri Lanka is the perfect destination to enjoy a unique culture, dreamlike landscapes, incredible beaches and people who will make you spend unforgettable days.
We recommend a trip of at least two weeks to be able to enjoy most of its most touristic places such as the Cultural Triangle, the Highlands or the southern beaches, where you can relax after an incredible trip to Sri Lanka .

2- Malaysia

If you are looking for a different Asian destination , but with great potential, Malaysia should be your choice. With idyllic beaches, a unique culture and delicious cuisine, this is one of the destinations that will not disappoint you and to which you will surely want to return again and again. Although the recommendation would be to travel to Malaysia for as long as you could, two weeks is enough time to get to know the most touristic places in addition to spending a few days on one of its postcard beaches.




3- Japan

Another of the best Asian destinations is without a doubt Japan. A country where surprises are around every corner and where you will find yourself between the most absolute tradition and the most incredible future just by crossing the street.
Contrary to popular belief, a trip to Japan is much cheaper than it may seem at first glance. Booking with some time it is easy to get accommodation for two people for an average of 50 euros in cities like Kyoto or Tokyo.
We recommend traveling for an average of 2 weeks to get to know some of the most touristic cities such as Kyoto, Tokyo and Osaka, as well as their surroundings. And if you have a little more time, you can choose to go up to Fuji or make a trip to the Japanese Alps, twoessential places to see in Japan .

4- Philippines

The Philippines is another of the most fashionable Asian destinations today and one of those countries that you have surely thought of at some point.
Despite what it may seem, flying to the Philippines is not that expensive, being able to find flights for less than 500 euros, which will take you directly to the most incredible paradise.
Incredible green rice fields, amazing fauna and paradisiacal beaches are waiting for you to discover them and fall in love with one of the most impressive countries in the world.

5- Maldives

Considered by many to be one of the most incredible paradises on and off the water, the Maldives is an unforgettable trip whether you plan it as a one-off trip or as a complement to Sri Lanka.
In our case we combined it with the latter and we have to say that it was one of the most incredible experiences we have ever had.
We recommend a stay of 5-7 days, plus the days of transfers, in order to enjoy it to the fullest. Contrary to what it may seem, we assure you that you will not get tired of lying in a hammock in front of infinite palm trees that seem to be taken from a painting.
White sand beaches, palm trees and incredible blue waters are waiting for you. You dare?

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